We're Hiring:

Service Delivery Technician

Looking for your first step in a rewarding career in IT? We're looking for an individual with a keen interest in technology to come and join our team as a Technician and embark on a rewarding journey at Resolution IT.

Main duties and responsibilities:

1

Answering helpdesk calls and emails as a priority

As the first port of call for our clients, you'll be available for our clients over the phone and by email to help them succeed with technology.

2

Working as part of a team

Working as part of the Service Delivery team to help meet our internal and our clients' SLA.

3

Discussing and advising clients on new technologies

You'll take a consultative approach to IT support, advising our clients on new and improved ways to everyday problems.

Who are we looking for?

Keen interest in technology

Whilst previous experience isn't necessary as training will be provided, you'll have a keen interest in the latest technology.

Passionate about delivering excellent service

Delivering the best possible solutions for our clients with a timely and friendly service.

Excellent communication skills

You're the perfect communicator, keeping your colleagues and clients up-to-date with the latest developments.

What's it like to work at Resolution IT?

Active Sports & Social

We're always up to something, from trips to Herm, to fishing, to rock-climbing, to golf and with our own on-site gym too, there really is something for everyone.

Flexible Working

As a cloud-first organisation, we have a flexible approach to working. Whether that's hot-desking at the office or working-from-home.

Training & Development Plan

We want people to be the best they can be and you'll be supported with your own personalised plan to level up.

Generous Benefits Scheme

With quarterly bonuses, healthcare, pension and much more, you'll be well looked after at Resolution IT.

Meet JP.

John-Paul (JP) is our Service Desk Manager and manages our busy and growing team of service desk technicians.

As a Technician, you'll be reporting to JP alongside your fellow team members, so why not click below to get to know JP a little better?

Find out more about JP

Ready to start a career with Resolution IT?