As a Project Coordinator, your primary role is to ensure that all projects are completed successfully providing an excellent client experience from kick-off to completion.
You will be responsible for the end-to-end coordination of project activities from the sales process to handover and completion. This includes the development of detailed project plans, ensuring resource availability and allocation, and delivering every project on time within budget and scope.
You will also support the Head of Professional Services with the smooth running of the department by undertaking other administrative tasks as required.
As Project Coordinator, your role will include the following:
Create and develop detailed project plans, working with others to ensure technical feasibility and that realistic deadlines are set.
Set up projects for success by ensuring everyone on the project team is available and understands their role and responsibilities, that the client or other third parties are kept informed and are ready for commencement and that all resources and materials are ready for delivery.
Manage the relationship with clients and external stakeholders by delivering effective and relevant communication throughout the project life cycle and facilitating handovers on completion.
Be responsible for measuring the success of projects using metrics such as customer project NPS, the successful achievement of OLA, project team feedback and on on-time billing and payment.
Ensure the operating level agreement (OLA) time for kick-off coordination and goals stated in the SOW are met.
Experience in Project
Experience in a project management or coordination role ideally in a technology setting.
Highly organised with a
methodical approach and adept at innovating to achieve desired results.
Excellent Stakeholder Engagement
The ability to converse with and coordinate multiple levels within the organisation.
Active Sports & Social
We're always up to something, from trips to Herm, to fishing, to rock-climbing, to golf and with our own on-site gym too, there really is something for everyone.
As a cloud-first organisation, we have a flexible approach to working. Whether that's hot-desking at our Forest or Town offices or working-from-home.
Training & Development Plan
We want people to be the best they can be and you'll be supported with your own personalised plan to level up.
Generous Benefits Scheme
With quarterly bonuses, healthcare, pension and much more, you'll be well looked after at Resolution IT.
Dan is Head of Professional Services and manages our busy and growing team of Consultants and Engineers.
As the Project Coordinator, you'll be working closely with Dan to help keep projects running smoothly.