As a Managed Print Engineer, you will be responsible for working directly with our clients to help troubleshoot and resolve any print related issues they are experiencing. This is a varied role where you will spend time with our diverse client base in different settings across the island. As cliché as this sounds - no two days will ever be the same.
as a Managed Print Engineer...
Manage assigned tickets ensuring company SLA’s are met and accurate record keeping is maintained.
Have or develop the technical ability to dismantle and rebuild electronic equipment.
Undertake stock management and order parts / equipment by working closely with the Business Support and procurement teams.
Undertake the preparation, testing and installation of new devices.
Be willing to support the wider Service Desk and Engineering Teams as and when required.
An Analytical Problem Solving Approach
An ability to prioritise competing tasks, excellent time management skills and an analytical approach to problem solving.
Fantastic Customer Service Skills
The capability to manage customers' expectations and explain sometimes technical and complex subjects in a patient and understandable way.
A Willingness to Learn and Develop
An eagerness to participate in regular CPD to continually upskill and learn emerging technologies.
Active Sports & Social
We're always up to something, from trips to Herm, to fishing, to rock-climbing, to golf and with our own on-site gym too, there really is something for everyone.
You'll be on the go a lot, visiting our clients in all corners of the island.
Training & Development Plan
We want people to be the best they can be and you'll be supported with your own personalised plan to level up.
Generous Benefits Scheme
With quarterly bonuses, healthcare, pension and much more, you'll be well looked after at Resolution IT.
John-Paul is Head of Managed Services and manages our busy and growing Service Delivery Team.
As a Managed Print Engineer, you'll be working closely with John-Paul to help keep our Managed Print Services running smoothly.